Software Engineer - COBRA Production Support

ABOUT THE ROLE

Our client is seeking three offshore Software Developers to provide additional production support for a benefits-administration platform during its busiest season. These developers will primarily focus on troubleshooting, resolving bugs, and delivering targeted application improvements.

KEY RESPONSIBILITIES

• Investigate and resolve application bugs and production issues.
• Troubleshoot problems across the benefits-administration platform.
• Make targeted code fixes and minor application enhancements.
• Work with internal technical and business teams to understand reported issues.
• Test changes and help ensure fixes are deployed successfully.
• Manage multiple support requests in a fast-paced production environment.
• Document completed fixes and communicate progress to the team.

REQUIRED QUALIFICATIONS

• Professional software development and production-support experience.
• Experience troubleshooting and maintaining existing applications.
• Working knowledge of .NET, C#, ASP.NET, and SQL Server.
• Ability to review existing code and resolve issues efficiently.
• Strong debugging, testing, and problem-solving skills.
• Ability to work independently within an established development team.
• Ability to provide sufficient overlap with U.S. business hours.

PREFERRED QUALIFICATIONS

• Experience supporting benefits administration, COBRA, healthcare, insurance, or another regulated platform.