IT Support Engineer

We're looking for an IT Support Engineer who genuinely enjoys helping people solve technology problems while delivering an exceptional white-glove support experience. This role is ideal for someone who thrives in a fast-paced, professional office environment and enjoys balancing hands-on technical support with systems administration and IT improvement projects.

This position is approximately 70% end-user support and 30% systems administration/project work.

What You'll Do

End-User Support

• Provide prompt, professional technical support for Windows, macOS, iOS, and Microsoft 365 environments.
• Troubleshoot hardware, software, networking, and mobile device issues.
• Support conference room technology, Zoom Rooms, printers, and other office technology.
• Configure and deploy laptops, desktops, and mobile devices.
• Onboard and offboard employees, including account provisioning, hardware deployment, and access management.
• Deliver an exceptional white-glove support experience while communicating effectively with users at every level of the organization.

Systems Administration

• Manage users, licenses, and permissions across Microsoft 365 and other SaaS platforms.
• Administer Microsoft Entra ID (Azure AD), Microsoft Intune (or another MDM platform), and related endpoint management tools.
• Configure software, security tools, MFA, endpoint protection, and device compliance policies.
• Maintain accurate documentation, asset inventory, and technical knowledge base articles.
• Monitor security alerts, device health, patching, firmware, and software updates.

Projects & Continuous Improvement

• Participate in IT infrastructure and security initiatives.
• Help implement and improve internal systems, processes, and documentation.
• Identify opportunities to improve the employee technology experience.
• Take ownership of projects and follow them through to completion.

What We're Looking For

Required

• 3+ years of professional IT support experience.
• Strong troubleshooting skills across Windows, macOS, Microsoft 365, and mobile devices.
• Experience working within Microsoft Admin Center and other SaaS administration consoles.
• Experience with Microsoft Intune or another Mobile Device Management (MDM) platform.
• Excellent written and verbal communication skills.
• Strong organizational skills with meticulous documentation habits.
• Calm under pressure with a strong sense of urgency.
• Self-starter who takes ownership and follows through.
• Professional, low-ego approach with exceptional customer service skills.

Preferred

• Experience supporting executives or high-touch professional environments.
• Apple Genius Bar or similar premium customer support experience.
• Experience with Zoom administration, Adobe Admin Console, Microsoft Entra ID, or similar enterprise platforms.
• PowerShell or other light scripting experience.
• Experience supporting AI productivity tools such as Microsoft Copilot, Claude, or ChatGPT.