IT Specialist

IT Support Specialist

Location: Palo Alto, CA
Work Environment: Onsite support with responsibility for remote users nationwide

About the Role

We are seeking an IT Support Specialist to help maintain and support the IT infrastructure for a Palo Alto office while providing technical support to remote employees across the country.

This is a hands-on role that combines desktop support, user onboarding, networking, device management, and IT infrastructure projects. You will work closely with the broader IT team to troubleshoot issues, support employees, and help maintain a secure and reliable technology environment.

What You'll Do

• Provide technical support and troubleshoot issues for onsite and remote employees.

• Support macOS and Windows desktops, laptops, and related applications.

• Troubleshoot basic networking and connectivity issues within the Palo Alto office.

• Assist with the installation, configuration, and maintenance of networking equipment.

• Manage onboarding and offboarding activities, including user accounts, devices, permissions, and access.

• Support Google Workspace, Okta, Microsoft 365, and device management platforms.

• Assist with server maintenance and general IT infrastructure activities.

• Coordinate with vendors supporting office IT projects and infrastructure.

• Help maintain IT documentation, policies, procedures, and security best practices.

• Support physical access and badging activities as needed.

• Assist with day-to-day helpdesk tickets and broader IT projects.

What We're Looking For

• Bachelor's degree or 3+ years of equivalent professional experience.

• 3+ years of experience supporting Apple macOS and Microsoft Windows environments.

• 3+ years of experience with device management software.

• Strong working knowledge of Google Workspace, Okta, and Microsoft 365.

• 2+ years of experience supporting corporate networks and performing basic network troubleshooting.

• 2+ years of server maintenance experience.

• Strong troubleshooting, analytical, and problem-solving skills.

• Ability to work independently while collaborating effectively with a broader IT team.

• Strong communication and customer service skills across all levels of an organization.

Nice to Have

• Experience with Fortinet networking and administration.

• Experience with JumpCloud.

• Familiarity with Jira and Confluence.

• Experience administering Okta.

• Technical certifications such as CompTIA A+.

• Experience supporting a CLIA-regulated laboratory environment.