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Client Systems Engineer
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Posted about 2 hours ago
Boise, Idaho
$30 Hourly
Job Summary
The primary responsibility of this role is to design, support, troubleshoot, and continuously improve the organization's endpoint computing environment. This engineer will manage Windows endpoint technologies, Microsoft Intune, automation, documentation, and enterprise workstation solutions while partnering with the Service Desk as an escalation resource for complex technical issues. Working as part of a small Endpoint Engineering team, this role is highly project-focused and responsible for identifying problems, implementing scalable solutions, and maintaining high-quality technical documentation aligned with ITIL best practices.
Along with the key functions listed below, each position will be expected to uphold the value that Washington Federal places on simply being nice when servicing our co-workers and WAFD customers, and living our Corporate Values of Integrity, Ownership, Simplicity, Teamwork, and Service Culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Education
The primary responsibility of this role is to design, support, troubleshoot, and continuously improve the organization's endpoint computing environment. This engineer will manage Windows endpoint technologies, Microsoft Intune, automation, documentation, and enterprise workstation solutions while partnering with the Service Desk as an escalation resource for complex technical issues. Working as part of a small Endpoint Engineering team, this role is highly project-focused and responsible for identifying problems, implementing scalable solutions, and maintaining high-quality technical documentation aligned with ITIL best practices.
Along with the key functions listed below, each position will be expected to uphold the value that Washington Federal places on simply being nice when servicing our co-workers and WAFD customers, and living our Corporate Values of Integrity, Ownership, Simplicity, Teamwork, and Service Culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain and establish processes and workflows that aid in the discovery and maintenance of all client facing assets (Cell phone, Computer, Printer, Conference Room Technology, etc.)
- Aids in patch management, vulnerability management, system hardening, and configuration management of all Wafd supported Operating Systems and 3rd party applications using endpoint management software. Including but not limited to (Microsoft Intune, SCCM, Apple Business Manager, etc.).
- Leverage automation and frameworks to create and/or enhance processes, workflows, and tools.
- Maintain, enhance, and implement solutions using tools such as Microsoft O365, Endpoint Management systems, patch and vulnerability management and other systems.
- Research, develop, and propose solutions for enterprise problems and initiatives; interfacing with other supporting teams (networking, service desk, systems engineering, cybersecurity, etc.).
- Work closely with CSE peers to develop support strategies for new solutions.
- Work with 3rd party vendors and partners when needed to carry out new initiatives, engage support for problem tickets, etc.
- Participating in CSE-sponsored projects where interaction with other teams, individual colleagues, and peers is required.
- Presents and executes change requests according to WAFD Bank change protocol.
- Craft documentation for standards, policies, and procedures following ITSM guidelines.
- Perform necessary regulatory requirements (patching and reporting, documentation, etc.), adhering to all internal controls.
- Follow the Bank’s Information Security policies, ensuring that the processing and handling of all client information and confidential Bank information is done in a secure manner and environment.
- Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act, and OFAC regulations.
- Avoid all real or perceived conflicts of interest and always maintain client privacy and confidentiality.
- Perform other job duties as assigned.
Education
- High School Diploma or equivalent.
- Related degree in Information Technology (Can be substituted with transferable skills/experience/degree).
- Industry recognized and relevant certifications preferred.
- CompTIA (A+, Project+, Security+), Azure, MCSA/MCSE, SCCM, AWS, ITIL
- The ability to use experience and judgment to plan and accomplish goals, performing a wide variety of tasks; degree of creativity and latitude is expected.
- Ability to work autonomously to carry out specified goals.
- Great teamwork qualities, organizational skills, and being detail oriented.
- The ability to create comprehensive documentation on processes and standards.
- Adaptive to changing infrastructure/ Ability to learn new concepts quickly.
- Excellent verbal and written communication skills as well as interpersonal skills.
- Proven time and priority management.
- Experience working in project-based IT environments with a focus on documentation, automation, and process improvement.
- Minimum 1 year of experience supporting Microsoft 365 (Office 365) and the broader Microsoft ecosystem.
- Strong troubleshooting experience supporting Windows desktops, laptops, peripherals, and enterprise endpoint technologies.
- Minimum 2 years of hands-on experience supporting Mobile Device Management (MDM) platforms, with strong experience administering Microsoft Intune in an enterprise environment.
- Minimum 3 years of experience in Information Technology, preferably in an endpoint support or endpoint engineering role (related degree plus 2 years of experience may be substituted).
- ITIL experience preferred.
